Terms of Service

By accessing or using the SQUIB LLC platform ("Service"), available at squibb.ai, you ("User," "you," "your") agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, Cookies Policy, Refund Policy, Cancellation Policy, and Anti-Spam & Sending Policy (collectively, the "Agreement"). If you do not agree, do not use the Service.

SQUIB LLC reserves the right to modify these Terms at any time. Material changes will be communicated via email or in-platform notification at least 30 days prior to taking effect. Continued use of the Service after such notice constitutes acceptance of the modified Terms.

SQUIB LLC is an AI-powered lead generation and cold email campaign management platform. The Service includes, but is not limited to: AI-generated lead scoring and prospect identification; AI-assisted email content generation; campaign creation, scheduling, and analytics; contact list management and validation; and deliverability optimization tools.

SQUIB LLC operates on a credit-based system. Credits are consumed by email sends (20 sends = 1 credit), email validations (1 validation = 1 credit at $0.025 per 1,000), and lead scraping (5 scrapes = 1 credit). Credit allocations vary by subscription tier and are detailed on the Pricing Page.

3.1 You must provide accurate, complete, and current information during registration. You must be at least 18 years old and have the legal capacity to enter into this agreement.

3.2 You are solely responsible for maintaining the confidentiality of your account credentials. You are liable for all activity under your account.

3.3 You must notify SQUIB LLC immediately at info@squibb.ai of any unauthorized access or suspected breach.

3.4 SQUIB LLC is not liable for any loss or damage arising from unauthorized access to your account that results from your failure to maintain adequate security.

4.1 SQUIB LLC offers subscription plans at the following tiers: Starter ($29/month), Growth ($49/month), and Scale ($79/month). Plan features and credit allocations are described on the Pricing Page at squibb.ai.

4.2 All fees are billed in advance on a recurring monthly or annual basis. Payments are processed through our third-party payment processor.

4.3 Prices are exclusive of applicable taxes. You are responsible for all taxes, duties, and levies associated with your subscription.

4.4 SQUIB LLC reserves the right to change pricing with 30 days' advance notice. Price changes take effect at the start of the next billing cycle.

4.5 Failed Payments: If a payment fails, SQUIB LLC will attempt to process the charge up to 3 additional times over 10 business days. If all attempts fail, your account may be downgraded or suspended.

4.6 Free Tier/Trials: SQUIB LLC may offer free tiers or trial periods at its discretion and reserves the right to modify, limit, or discontinue any free tier or trial at any time without notice.

5.1 Subject to these Terms, SQUIB LLC grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

5.2 All rights, title, and interest in the Service, including software, algorithms, AI models, user interface, design, trademarks, and documentation, remain the exclusive property of SQUIB LLC.

5.3 You retain ownership of the data you upload ("User Content"). By uploading User Content, you grant SQUIB LLC a limited, non-exclusive license to process, store, and use that data solely to provide the Service.

5.4 You may not reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service or its AI models.

6.1 SQUIB LLC is a platform provider only. SQUIB LLC does not send emails on your behalf. You are the sender of all communications created or sent through the Service.

6.2 You are solely and entirely responsible for: (a) the content, accuracy, and legality of all emails and campaigns; (b) ensuring all recipients have given appropriate consent; (c) compliance with all applicable laws including CAN-SPAM, GDPR, CCPA/CPRA, and CASL; (d) maintaining accurate contact lists; (e) honoring all opt-out and unsubscribe requests within the legally required timeframe; (f) including your valid physical mailing address in all commercial communications.

6.3 SQUIB LLC does not review, approve, or endorse any User Content or campaigns before they are sent. The inclusion of AI-generated content does not transfer responsibility to SQUIB LLC.

You may NOT use the Service to: (a) send unsolicited commercial email to recipients who have not consented; (b) harvest or collect email addresses in violation of applicable laws; (c) send communications that are deceptive, fraudulent, threatening, harassing, defamatory, or obscene; (d) distribute malware, viruses, or harmful code; (e) impersonate any person or entity; (f) violate any applicable law or third-party rights; (g) send communications related to prohibited industries including illegal substances, weapons/firearms, adult content, unlicensed gambling, unregistered securities, MLM, or counterfeit goods; (h) circumvent any technical limitations or security measures; (i) resell, sublicense, or share access to the Service.

Violation of this policy may result in immediate account suspension or termination, forfeiture of remaining credits and subscription fees, and referral to law enforcement where appropriate.

8.1 You must maintain a bounce rate below 5% and a spam complaint rate below 0.1%. Exceeding these thresholds may result in account throttling, suspension, or termination.

8.2 Every email sent through the Service must include: (a) a clear and conspicuous unsubscribe mechanism; (b) your valid physical mailing address; (c) accurate "From" and "Reply-To" headers; (d) a subject line that accurately reflects the content of the email.

8.3 You must process unsubscribe requests within 10 business days as required by CAN-SPAM (and immediately where required by GDPR or other applicable law).

8.4 SQUIB LLC monitors sending patterns and reserves the right to throttle, suspend, or terminate accounts exhibiting patterns consistent with spam or abuse.

8.5 CAN-SPAM violations can result in penalties of up to $53,088 per email. GDPR fines can reach 20 million euros or 4% of global annual revenue. CASL penalties can reach $10 million CAD per violation. You, not SQUIB LLC, are responsible for any regulatory fines or penalties arising from your campaigns.

9.1 All AI Outputs are provided as suggestions only. You are solely responsible for reviewing, editing, and approving all AI-generated content before use.

9.2 Accuracy Disclaimer: AI Outputs may contain errors, inaccuracies, biases, or content that is inappropriate, misleading, or factually incorrect. SQUIB LLC does not warrant the accuracy, completeness, originality, legality, or fitness for purpose of any AI-generated content.

9.3 Originality Disclaimer: AI-generated content may inadvertently resemble or reproduce existing content, including copyrighted material. You are responsible for reviewing AI Outputs for potential intellectual property issues before use.

9.4 No Guarantee of Results: Lead scores, conversion predictions, and campaign recommendations are probabilistic estimates. SQUIB LLC does not guarantee any specific open rate, click rate, reply rate, conversion rate, or business outcome.

9.5 AI Training: SQUIB LLC may use aggregated, anonymized, and de-identified usage data to improve its AI models. SQUIB LLC will not use your identifiable User Content to train AI models shared with other customers without your explicit consent.

9.6 Third-Party AI Providers: SQUIB LLC may utilize third-party AI/ML service providers. SQUIB LLC is not liable for the actions, outputs, or data handling practices of third-party AI providers, except to the extent SQUIB LLC fails to exercise commercially reasonable care in selecting such providers.

9.7 Regulatory Compliance: You are responsible for ensuring your use of AI-generated content complies with all applicable laws in your jurisdiction, including the EU AI Act and California AI Transparency Act.

10.1 SQUIB LLC does not and cannot guarantee email delivery, inbox placement, open rates, click rates, reply rates, or any other deliverability metric.

10.2 Email deliverability depends on factors outside SQUIB LLC's control, including recipient server configurations, spam filters, sender reputation, content quality, and ISP policies.

10.3 Any statistics or performance metrics displayed on the SQUIB LLC website or dashboard are illustrative examples or historical averages. They are not guarantees, warranties, or promises of performance. Individual results will vary significantly.

10.4 SQUIB LLC shall not be liable for any damages arising from emails that are not delivered, delivered to spam folders, blocked by recipient servers, or fail to achieve any particular performance metric.

11.1 During account registration, you will be required to affirmatively acknowledge and accept the following via individual checkboxes: Terms of Service & Acceptable Use Policy; Campaign Responsibility & Anti-Spam Compliance; AI Output Disclaimer & Liability Waiver; Limitation of Liability & Indemnification; Privacy Policy, Cookies Policy & Data Processing Agreement; Arbitration Agreement & Class Action Waiver (with 30-day opt-out).

11.2 Account creation cannot be completed without checking all required boxes. All acceptances will be timestamped and logged with your IP address.

11.3 When material changes are made to any policy, you will be required to re-accept the updated terms via an in-platform modal before continuing to use the Service.

12.1 Roles: The User is the Data Controller and SQUIB LLC is the Data Processor for the purposes of GDPR and other data protection laws.

12.2 Controller Responsibilities: You are solely responsible for: (a) ensuring you have a lawful basis for collecting and processing all personal data you upload; (b) obtaining and documenting all necessary consents; (c) responding to data subject access requests (DSARs); (d) complying with all applicable data protection laws.

12.3 Processor Obligations: SQUIB LLC will: (a) process personal data only on your documented instructions; (b) implement appropriate technical and organizational security measures; (c) notify you of data breaches without undue delay; (d) assist you in responding to DSARs where technically feasible.

12.4 Sub-Processors: SQUIB LLC may engage sub-processors to deliver the Service and will provide 30 days' notice before engaging a new sub-processor.

12.5 Liability: SQUIB LLC shall not be liable for any fines, penalties, or claims arising from the User's failure to fulfill their obligations as Data Controller.

12.6 International Transfers: If personal data is transferred outside the EEA, SQUIB LLC will ensure appropriate safeguards such as Standard Contractual Clauses.

The Service is provided "as is" and "as available" without warranties of any kind. To the fullest extent permitted by law, SQUIB LLC disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and quiet enjoyment. SQUIB LLC does not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.

14.1 To the maximum extent permitted by applicable law, SQUIB LLC shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, revenue, goodwill, data, or business opportunities.

14.2 SQUIB LLC's total aggregate liability shall not exceed the lesser of: (a) the total fees paid by you during the three (3) months immediately preceding the event giving rise to the claim; or (b) one hundred U.S. dollars ($100).

14.3 SQUIB LLC shall have no liability whatsoever for: (a) claims arising from user-generated campaigns or content; (b) claims arising from AI-generated content or lead scores; (c) regulatory fines or enforcement actions arising from your campaigns; (d) third-party claims relating to communications sent through the Service; (e) loss of data; (f) deliverability issues; (g) actions of third-party service providers; (h) unauthorized access resulting from your failure to maintain account security.

14.4 These limitations apply regardless of the legal theory and even if SQUIB LLC has been advised of the possibility of such damages.

14.5 Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, SQUIB LLC's liability is limited to the fullest extent permitted by law.

15.1 You agree to indemnify, defend, and hold harmless SQUIB LLC, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) any campaign, email, or communication you create or send through the Service; (c) your violation of these Terms or any applicable law; (d) your failure to comply with anti-spam laws or data protection regulations; (e) any third-party claims arising from your campaigns or data practices; (f) your use of AI-generated content; (g) any data breach caused by your negligence.

15.2 This indemnification obligation survives termination of your account and these Terms.

16.1 You may cancel your subscription at any time through your account settings or by contacting info@squibb.ai. Cancellation takes effect at the end of the current billing period.

16.2 SQUIB LLC may suspend or terminate your account immediately, without prior notice, for any reason including violation of these Terms, non-payment, or suspected fraudulent or illegal activity.

16.3 Upon termination: your license is immediately revoked; you must cease all use of the Service; SQUIB LLC may delete your data after 30 days; you remain responsible for any outstanding fees.

16.4 SQUIB LLC shall not be liable to you or any third party for any suspension or termination of your account.

17.1 SQUIB LLC reserves the right to modify, update, suspend, or discontinue any feature or aspect of the Service at any time, with or without notice.

17.2 SQUIB LLC will use commercially reasonable efforts to provide 30 days' notice before discontinuing material features, except where immediate changes are required for security or legal compliance.

17.3 SQUIB LLC shall not be liable for any modification, suspension, or discontinuation of the Service.

18.1 Informal Resolution: Before filing any formal dispute, you agree to first contact SQUIB LLC at info@squibb.ai and attempt to resolve the dispute informally for at least 30 days.

18.2 Binding Arbitration: Any dispute that cannot be resolved informally shall be resolved by binding individual arbitration under the rules of the American Arbitration Association (AAA), conducted in Sheridan, Wyoming, by a single arbitrator.

18.3 Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis. You waive your right to participate in a class action lawsuit or class-wide arbitration.

18.4 Opt-Out: You may opt out of this arbitration provision by sending written notice to info@squibb.ai within 30 days of creating your account.

18.5 Statute of Limitations: Any claim arising under these Terms must be filed within one (1) year after the cause of action accrues, or such claim is permanently barred.

18.6 Jury Trial Waiver: To the fullest extent permitted by law, you and SQUIB LLC each waive the right to a jury trial for any dispute arising under these Terms.

18.7 Small Claims Exception: Either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of laws principles. For users who opt out of arbitration, exclusive jurisdiction shall be in the state and federal courts of Sheridan, Wyoming.

20.1 If your account remains inactive for twelve (12) consecutive months, SQUIB LLC may classify it as dormant.

20.2 SQUIB LLC will send a notice to your registered email 30 days before taking action on a dormant account. If no response is received, SQUIB LLC may suspend or delete the account and all associated data.

20.3 SQUIB LLC shall not be liable for any data loss resulting from dormant account deletion.

SQUIB LLC shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, government actions, cyberattacks, third-party infrastructure failures, power outages, or internet disruptions.

22.1 By creating an account, you consent to receive electronic communications from SQUIB LLC, including service announcements, policy updates, billing notifications, and security alerts.

22.2 You agree that all agreements, notices, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

You agree to comply with all applicable export and re-export control laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. trade sanctions.

24.1 Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

24.2 No Waiver: SQUIB LLC's failure to exercise or enforce any right or provision shall not constitute a waiver of such right or provision.

24.3 Assignment: You may not assign these Terms without SQUIB LLC's prior written consent. SQUIB LLC may assign these Terms freely in connection with a merger, acquisition, or sale of assets.

24.4 Entire Agreement: These Terms, together with the Privacy Policy, Cookies Policy, Refund Policy, Cancellation Policy, Anti-Spam Policy, and DPA, constitute the entire agreement between you and SQUIB LLC.

24.5 Survival: All provisions that by their nature should survive termination shall survive, including but not limited to Sections 5, 6, 9, 13, 14, 15, 18, 21, and 24.

24.6 Headings: Section headings are for convenience only and have no legal effect.

24.7 Contact: For questions about these Terms, contact info@squibb.ai.