Privacy Policy

SQUIB LLC ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, website, and services (collectively, the "Service") at squibb.ai.

By using the Service, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use the Service.

2.1 Account Information: Name, email address, company name, phone number, billing address, and payment information provided during registration and use.

2.2 Usage Data: Log data (IP address, browser type, operating system, referral URLs), interaction data (features used, pages visited, buttons clicked), and device information.

2.3 Campaign Data: Email content, contact lists, campaign performance metrics, and related analytics that you create or upload.

2.4 AI Interaction Data: Inputs provided to AI features, AI-generated outputs, and usage patterns of AI tools.

2.5 Cookies & Tracking: Information collected through cookies, pixels, and similar technologies as described in our Cookies Policy.

2.6 Communications: Records of support requests, feedback, and communications with SQUIB LLC.

We use collected information to:

• Provide, maintain, and improve the Service
• Process transactions and send billing communications
• Respond to support requests
• Send service-related notices and updates
• Monitor and analyze usage patterns and trends
• Detect and prevent fraud, abuse, and security threats
• Comply with legal obligations
• Improve AI model performance using aggregated, anonymized data only

4.1 Service Providers: We share data with third-party providers who assist in delivering the Service (hosting, payment processing, AI/ML providers, analytics). These providers are contractually bound to use data only for the purposes of providing services to SQUIB LLC.

4.2 Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

4.3 Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred. We will provide notice before data becomes subject to a different privacy policy.

4.4 With Your Consent: We may share information for other purposes with your explicit consent.

4.5 We do not sell your personal information to third parties.

We retain your personal data for as long as your account is active or as needed to provide the Service. After account termination, we retain data for up to 90 days for backup and compliance purposes, after which it is deleted unless retention is required by law. Aggregated, anonymized data may be retained indefinitely.

We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest, access controls, regular security assessments, and monitoring.

No method of transmission over the internet or electronic storage is 100% secure. SQUIB LLC cannot and does not guarantee absolute security. SQUIB LLC shall not be liable for any unauthorized access, data breach, or data loss that occurs despite commercially reasonable security measures, or that results from factors outside SQUIB LLC's control, including but not limited to: user negligence (weak passwords, shared credentials); third-party attacks; vulnerabilities in third-party software or infrastructure; or government interception.

7.1 Depending on your jurisdiction, you may have the right to: access your personal data; correct inaccurate data; delete your data ("right to be forgotten"); restrict processing; data portability; object to processing; withdraw consent; lodge a complaint with a supervisory authority.

7.2 To exercise these rights, contact info@squibb.ai. We will respond within 30 days (or the timeframe required by applicable law).

7.3 SQUIB LLC shall not be liable for any delays in responding to rights requests that are caused by incomplete or unverifiable requests, or requests that are excessive or manifestly unfounded.

You are solely responsible for the accuracy, legality, and appropriateness of all personal data you upload to SQUIB LLC, including contact lists and lead data. SQUIB LLC does not verify the lawfulness of your data collection practices or the validity of consents you claim to have obtained. Any liability arising from unlawful data collection, processing without consent, or inaccurate data rests exclusively with you.

If you are located outside the United States, your data may be transferred to and processed in the United States or other countries where our service providers operate. We implement appropriate safeguards (Standard Contractual Clauses, adequacy decisions) for transfers outside the EEA. SQUIB LLC is not liable for government access to transferred data that occurs despite reasonable safeguards.

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have collected data from a minor, we will delete it promptly.

The Service may contain links to third-party websites or integrate with third-party services. SQUIB LLC is not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party service you connect to SQUIB LLC.

We may update this Privacy Policy periodically. Material changes will be communicated via email or in-platform notification at least 30 days prior to taking effect. Continued use of the Service constitutes acceptance of the updated policy.

For privacy-related inquiries: info@squibb.ai